Shipping policy

SHIPPING POLICY

We ship to the United States only.

FREE SHIPPING

Every order ships free within the United States. No minimum purchase required.

PROCESSING TIME

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

DELIVERY ESTIMATES

• Free Standard Shipping — Delivery in 7-10 business days

Delivery delays can occasionally occur due to carrier issues, customs, or weather. We are not responsible for delays caused by the shipping carrier.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES AND TAXES

PawLocket is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

PawLocket is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at pawlocket.contacto@gmail.com with your order number and photos of the damaged package. We will file a claim on your behalf.

CONTACT US

If you have any questions about shipping, please contact us at pawlocket.contacto@gmail.com.